Beadmaids Terms & Conditions

Terms & Conditions

Important: These terms and conditions (Terms) apply to the purchase of goods on our website.  These purchases are referred to herein as an “Order”. 

References to ‘us‘ and ‘we’ and ‘our‘ mean Marianne Robinson TA Beadmaid. References to ‘you‘ mean you, the consumer.

By placing an order on our website, you are deemed to have accepted these Terms. 

DELIVERY

There is no delivery fee for orders in excess of $100.00. A delivery fee is charged for orders of less than $100.00 value. You may choose between express or registered post at $15.00 or $8.00 respectively when you checkout.

Delivery times may vary and any estimates provided are subject to stock availability and delays which are beyond our reasonable control (including but not limited to postal delays and force majeure events).

You must ensure there is clear and safe access for delivery. Please ensure there is a person present at the delivery premises who is authorised by you to accept delivery. If there is not, we will endeavour to deliver the goods anyway (if we consider it is safe and appropriate to do so).

RETURNS FOR CHANGE OF MIND

If you wish to return an item because you have changed your mind about your purchase, we may offer you a refund provided that:

  • You contact us at sales@beadmaid.com.au in advance of returning the item for a (Return Authority) and provide suitable proof of purchase.
  • The item is returned to us within 10 days from the purchase date. After this period you may not be entitled to a refund or exchange.
  • The item has not been used or damaged in any way including that:
    • It is in the original packaging, including any accessories and instruction manuals; and
    • It is unworn, unopened, unused and in its original condition.
  • Returns attract a 15% restocking fee.
  • All Change of Mind returns are agreed to at our discretion. We reserve the right to refuse a refund for a Change of Mind request if it does not comply with these conditions.

Consumer Guarantees

All goods purchased from us come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If there is a problem with an item you have purchased from us you should contact us and arrange for the goods to be returned in accordance with our advice. 

Should you receive a faulty item, we will assess the fault on receipt and will offer a full refund or replacement if there is major problem with the item.  We may offer of a repair or replacement if the problem is not major.

You must provide us with your proof of purchase (e.g. your receipt, online invoice, credit card or bank statements).  Any refund will be provided via the same method of payment as the original purchase.

Please note that we are not responsible for any postage costs associated with returned goods, except in cases where the items have been recalled or you are entitled to a remedy under Australian Consumer Law.

To assist us in resolving any problems you may experience, please inspect the goods upon taking delivery and report any shortage, discrepancy, defect, wrong specification or similar problem to us as soon as you become aware of it.

PRIVACY

In order to process your order, we will collect your personal information.  All personal information will be managed in accordance with our privacy policy which can be found here.

By placing an order with us, you consent to us providing your name, contact details and delivery address to third parties (including our suppliers or delivery contractors) for the purpose of fulfilling and delivering your order. If you have any questions, email us at sales@beadmaid.com.au

INCONSISTENCY

In the event of any inconsistency between these Terms and any other terms and conditions, document or policy, these terms will take precedence.

CHANGES

We reserve the right to change these Terms without prior notice.